Frequently Asked Questions
The main distinguishing feature is the way in which the mailbox is mounted.
For example, Flush-mounted and Pass-through mailboxes are both inserted into a wall. However, a pass-through mailbox is recessed into the opening of a wall so that you can conveniently remove your mail from the inside of the wall. Meanwhile, flush-mounted mailboxes are simply installed in a recess in the wall, allowing you to remove your mail from the outside.
Surface-mounted mailboxes, on the other hand, are attached to the wall.
As the name suggests, Fence and gate mailboxes are designed to be mounted on or within fences.
Alternatively, there are also Free-standing mailboxes that are anchored to the ground with their legs.
In the Parcel box segment, we offer several different products, for example the Smart parcel box and the F-05 XXL wall-through parcel boxes. While the latter is installed like the pass-through mailboxes already explained above, the Smart parcel box is designed for surface mounting, but can be placed on the floor depending on your intended use. This is a good solution for contact-free delivery, which is especially attractive in times of pandemics.
-Installation in a wall opening
-Convenient mail removal from the inside of the wall
-Adaptable to different wall thicknesses
-Free choice of location
-Legs are set in concrete or screwed in place
-Removal from the front
-Installation in the wall
-box disappears completely into the wall
-Removal from front
Fence & gate mailboxes
-Mounting in or on the fence
-Post removal from the back
-No side mounting holes pre-drilled
-No mounting material included
-Space for parcels
-Insertion of the parcels through a large security slot or via a tilting mechanism
-optional with mailboxes
-mounting on the wall
-removal from the front
The easiest way to place an order is through our online channels. Due to the complete automation of all processes, you can purchase your desired mailbox as quickly and conveniently as possible and soon call it your own. Orders by email or phone call are of course also possible without any problems.
The correct installation of the pass through wall mailbox deserves special attention . In the beginning it is very important to find a suitable place for your pass-through letterbox on the one hand and to create a correct opening on the other hand. Adjust your mailbox to the desired depth and fix it with the supplied aluminum adhesive tape. Slide the insert into the breakthrough, bring it into the desired position and now screw it to the front panel. At best, wrap the part of your system that will be installed in the wall. We recommend filling any gaps between the letterbox and the wall opening with construction foam. Make sure that the resulting pressure does not deform your letterbox. You can safely cut off any excess material once it has dried. Now attach the panels, which are fastened with a simple clamping mechanism. Make sure that the rubber seals fit exactly to minimize water penetration. These sides are then grouted with acrylic. In the final step, install the plaster cover frame, if applicable, and seal any gaps with acrylic, if possible, to ensure a flush overall appearance with the rest of the wall surface. If protective films are still attached, you can now remove them.
To make the ordering process as convenient and simple as possible for our private customers, we offer various payment options. Thus, our private customers can flexibly decide whether they want to purchase the goods via PayPal, advance payment transfer, credit card or PayPal Plus. PayPal Plus also allows private customers to purchase on account. For this you do not need a PayPal account, however, an online order is required. For business customers or public institutions, such as city councils or universities, we also offer the purchase on account, by telephone order or order by e-mail.
No problem just contact our customer team by e-mail or phone! We will be happy to assist you with advice and answer your questions.
You can reach us from Monday to Friday, 9:00-12:00 and 13:00 -16:00 via the Telephone number +49 (0) 351 8509 2552 or the E-mail address email@example.com.
You can also reach us via Whatsapp: +49 (0) 162 7915100 .
if you order within Germany we offer you a return label free of charge.
For orders outside of Germany, we recommend that you make your purchase via PayPal, as you can get up to 25€ shipping costs refunded by PayPal by following these steps:
1-Activate service once using the link below
2-Make the purchase via PayPal payment method
3-Buy return label and keep receipt
4-Upload photo of package to PayPal
6-Request refund via your PayPal account
You can find more information directly at PayPal: https://www.paypal.com/de/webapps/mpp/refunded-returns
We at Letterbox 24 are a brand of RT Trade & Consulting GmbH and specialize mainly in the field of e-commerce. Here we are not the producers of the products ourselves, but act as official distributors of our manufacturers.